At Yehwang, we take pride in our carefully curated collections. Every item undergoes a strict quality check before it is packed. However, if you receive a product that does not meet our high standards, we are committed to making it right.

If you find a defect, please follow these steps:

Report within 7 days: Notify us of any damage or quality issues within 7 days of delivery.

Send a Photo: Email serviceUS@yehwang.com

with your Order Number and a clear photo of the issue (e.g., missing stones, chipped coating, or defective DIY components).

Our Solution: Depending on the situation and your preference, we will provide a prepaid return label for a replacement or issue a full refund for the affected item.

What counts as a quality issue?

Functional defects (e.g., broken zippers, non-working clasps)

Structural damage (e.g., missing stones, broken chains)

Receiving the wrong color or size from what was ordered

Please note: Due to the nature of handmade DIY materials and natural stones, slight variations in color or texture are normal and add to the unique character of each piece.

What should I do if my order is missing items?

How do you handle quality issues?

What is your return and exchange policy?