Question 1

What should I do if my order is missing items?

Accepted Answer

We sincerely apologize for the oversight! We want to get your items to you as quickly as possible. Please follow these steps:Check the Packaging Carefully: Our DIY materials and small jewelry items are often tucked into smaller protective pouches or inside larger item pockets (e.g., inside a bag) to keep them safe during transit.Verify the Packing Slip: Check your packing slip to see if any items were marked as "backordered" or shipped in a separate parcel.Contact Us Within 48 Hours: If the item is definitely missing, please email us at serviceUS@yehwang.com with:Your Order NumberA photo of the shipping label and the contents of the box you receivedThe name of the missing itemOur Promise: Once we verify the error, we will either ship the missing item to you immediately at no extra cost or issue a full refund for that product—whichever you prefer!

Question 2

How do you handle quality issues?

Accepted Answer

At Yehwang, we take pride in our carefully curated collections. Every item undergoes a strict quality check before it is packed. However, if you receive a product that does not meet our high standards, we are committed to making it right.If you find a defect, please follow these steps:Report within 7 days: Notify us of any damage or quality issues within 7 days of delivery.Send a Photo: Email serviceUS@yehwang.comwith your Order Number and a clear photo of the issue (e.g., missing stones, chipped coating, or defective DIY components).Our Solution: Depending on the situation and your preference, we will provide a prepaid return label for a replacement or issue a full refund for the affected item.What counts as a quality issue?Functional defects (e.g., broken zippers, non-working clasps)Structural damage (e.g., missing stones, broken chains)Receiving the wrong color or size from what was orderedPlease note: Due to the nature of handmade DIY materials and natural stones, slight variations in color or texture are normal and add to the unique character of each piece.

Question 3

What is your return and exchange policy?

Accepted Answer

Due to the complexities and high costs associated with international shipping and customs, all sales are final. We do not accept returns or exchanges for non-quality-related reasons, such as a change of mind or personal preference.Our Commitment to You: While we cannot accept standard returns, your satisfaction is our priority. We stand behind the quality of our products:Defective or Damaged Items: If your order arrives with a quality issue, please notify us within 7 days. We will provide a full refund or a replacement at no cost to you.Incorrect Orders: If we sent you the wrong item, color, or size, we will correct it immediately.Shopping Tip: To ensure you are satisfied with your selection, please review product descriptions and dimensions carefully. If you have questions about a specific material, fit, or color, contact our customer service team before placing your order—we are happy to provide additional details or photos.